FAQ

Purchasing a Genetic Test

Who can purchase a genetic test? The GenShape test can be purchased online by anyone over the age of 18.

What are my payment options? Online payment can be made via credit card through our secured website.

Can I cancel my order? If after ordering a genetic test or receiving a kit, you change your mind, then simply email our customer service department to request a cancellation and return your test kit to us unopened. Upon receipt of your unopened kit, a credit will be issued to the credit card used at purchase.

Can I be forced to take a genetic test? No, you cannot be forced to take a genetic test.

Is there a time limit on when I can use the test kit? There is no time limit on the use of unopened kits. Once the sample has been taken and dried, it should be sent immediately. Contact GenShape if your sample is not returned within 24 hours or is left in unfavorable conditions to determine if you need a new kit.

Will my insurance cover the cost of a genetic test? No. In general, health insurers are quite conservative in deciding whether or not to use new tests. As this is not a disease diagnostic test, it is unlikely to win coverage in the near future.

 

Processing a Genetic Test

Where do I ship my test kit? Your test kit will be mailed to GenShape. There is an addressed envelope in the test kit.

How long will it take to process my sample? It will take three to five weeks before your DNA sample is processed and your test results are made available online. If you have requested your results to be posted to you, there may be an additional delay of three to five days.

Where will my DNA sample be analyzed? Your DNA sample will be analyzed at a GenShape lab.

What will happen to my sample after it has been analyzed? The DNA is destroyed within 10 days of a test report being issued.

Will I have access to my raw data? Users will only have access to the test reports they requested and not to the raw data.

What happens if I forget to include my Consent Form? You may send the Consent Form after you have mailed the DNA sample. However, samples received without a Consent Form will be stored at the lab for two weeks. After that period, a new sample will be required. If this happens, please contact GenShape to request a new kit.

What happens if the sample is lost or damaged in transit? If you provide GenShape with an email address, we will send you a message when your sample is received. If you do not receive confirmation of receipt within a reasonable timeframe, contact GenShape. If the sample is received by GenShape in a condition that prevents analysis, GenShape will let you know immediately and send you another kit.

 

Using the Test Kit

Shouldn’t this kind of test be performed by a doctor? No. The process for obtaining a DNA sample does not require specialized training. It is quick, simple, involves minimal risk and can be completed easily at home.

Why do I need to sign a Consent Form? A consent form is needed to document that the person providing their DNA sample to GenShape for analysis has done so voluntarily. No other stipulation is outlined in this form, nor does it take away any rights of the individual signing it.

I can’t find my Consent Form. Can I just write something that says I consent to my DNA being analyzed? No. GenShape adheres to strict laboratory practices including the use of standardized Consent Forms.

I dropped the test swabs. Can I still use them? If the brush was dropped after sample collection, incidental contact with the floor or counter will not interfere with the testing.  If they were dropped before sample collection, we will send you new collection brushes no charge to you.

I dropped one of the DNA swabs. Is one enough? No. To get accurate results, each test may require the amount of DNA found on both swabs. If needed, you can request a replacement swab collection packet from GenShape.

What if I forget to rinse my mouth before taking the DNA sample? Your sample should be fine as long as you did not eat or drink anything 15 minutes prior to taking your sample. If you’re not sure, contact GenShape for a swab replacement packet.

 

Public Health Awareness

Should this test be recommended by a doctor? A doctor’s recommendation is not necessary as the test is not used to diagnose a disease.

Why hasn’t my doctor ordered this type of test when I get my physical? Doctors typically order genetic tests during pregnancy and to diagnose some forms of disease when they believe a patient is at risk. As the concept of personal genetic testing is fairly new and it is currently used by consumers as a proactive means for them to ensure better health and wellness, physicians have not yet incorporated them into their daily practice as a preventative tool.

 

Protecting our Customers’ Privacy

Who can view and use my account information? You control access to your account information and test results. As long as you do not share your account password and username, no other individual will have access to your account or your results.

Who owns the genetic data? You own your genetic data. As a result, only you are able to access and download your genetic data and test results. Furthermore, you cannot be forced to reveal the results of your genetic test to anyone else.

What happens to my DNA? To ensure your privacy is maintained, DNA is destroyed within 10 days of a test report being generated.

Is my DNA used in any kind of research? No. Because genetic information is the most personal of all health information, the company is absolutely committed to protecting the privacy of test results. Your DNA sample will be destroyed within 10 days of a test report being issued. In addition, GenShape restricts genetic analysis only to the specific testing that has your expressed, written consent.

Can my insurance company or employer request or independently obtain a copy of my results? No. Your privacy is protected. You are also not required to disclose genetic information to an employer or insurer. In addition, GenShape will not respond to any request for test results from an insurer, employer or any other entity.